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Cancellation & Refund Policy

Last updated on 01-04-2024 14:49:00

PRISAACH PET SOLUTIONS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • PRISAACH PET SOLUTIONS PRIVATE LIMITED will accept refund/replacement requests if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the PRISAACH PET SOLUTIONS PRIVATE LIMITED, it’ll take 6-8 Days days for the refund to be processed to the end customer.
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TrueTumz is a brand of Prisaach Pet Solutions Pvt Ltd. – a pet care company dedicated to creating services and solutions keeping the dog at the center of everything. We put dogs first and that reflects in every decision we take w.r.t products and services.

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